The Messages Sub-Tab
RAVE's project messaging system is very similar to sending and receiving emails. Clicking on the messages sub-tab will take you to the ‘All Messages’ folder. You can click on the 'Show' button to open any message that's been sent to you by the builder. Once opened, you will be able to open/view the attachment. You can reply to an email that's been sent to you by scrolling down, and adding a comment before clicking submit to send.
To send a NEW Message
To create a new message we just click on the ‘New Message’ button. And just like an email, we can select who we want to send this message to, add a subject line, write a message and add attachments, etc.
- The ‘To’ list populates provides the option of emailing the project manager, and/or site manager
- The 'Subject' line is just like a normal email subject line
- The 'Category' is a required field that allows you to filter your messages later if required - if one of these category headers isn't relevant just click 'Other' and type in your own
NOTE: If you select the ‘Other’ category, you do need to type in a Category description to send your message. Clicking on the attachments section will open up your file browser, you can then select any attachment(s) you need to add.
- You can add attachments via the 'Include an attachment' section
- Before finally adding a message
Once all of the required fields are completed, scroll down to the bottom of the page and click 'Send'
You will notice that RAVE will also send the message externally as an email, but if you only want to send your message via RAVE messaging - just untick the also send us email tick box.
NOTE: You will notice that there are a number of required fields (To, Subject, Category, and Message Body). These all need to be filled in, otherwise the ‘Send’ button down to the bottom right of the page, will remain shaded out i.e. you are not able to send this message until we complete all of the required fields.
