We have just released a new update where if a document (PO,BILL,CREDIT,INVOICE) fails to send to xero we will send the user who created the document an email telling them the document failed and where we have a reason why it failed.
We used to only do a pop and an internal notification which was handy but not when you are in a rush and close it down.
Some of the reasons are:
- Client email missing
- Xero code is incorrect i.e using a sales code on a purchase and vice versa
- The attachment is too large or not the right type xero accepts. If we don't know the reason as Xero didn't give us one we direct the user to create a help ticket with a copy of the email so we can investigate.
