If your schedule 'Sample_CSV_File' upload fails, check out the list of potential causes and solutions below:
- Firstly the file needs to be saved as a CSV (plain text comma delimited) file - an excel file will not work.
- Milestone headers must only have a milestone name (column A) and the optional milestone color field completed (column E) i.e. If you add a start date plus a duration to a milestone line, Rave will treat it as a task.
- All tasks need to be listed under a milestone header and each task must have a valid start date, and duration.
- All task assignees must already be in your system - as a staff member, a site manager, a site staff member, or as a contractor (by name, email or company name) Furthermore, the assignee's name must match the format as it appears in RAVE.
NOTE: If all these conditions are not met, your schedule upload will fail, and your RAVE session might time out.
If you have a problem with a failed upload:
- Go back to your CSV template and check that all the conditions above are met. Once you have corrected any data issues, have another go at uploading your CSV.
- If you have checked for data issues, and are still experiencing problems uploading your CSV schedule file, email us on help@ravebuild.co.nz with your CSV file attached for us to check that out for you.